Practical - frequently asked questions
New Festival Format: Letní Letná Light / Information for Lexicon Ticket Holders
In reaction to the current relaxation of the COVID-19 rules, we've decided to proceed with Letní Letná the way our fans know it, only in a new, lighter format. The program has been announced and more information is available here.
Information for owners of Letní Letná 2020 vouchers
The validity of all already purchased vouchers will be automatically extended until September 1, 2021. They can also be used for Letní Letná Light.
Information for holders of tickets for the Lexicon performance
The Lexicon performance will be presented in 2021. Current ticket owners can choose from several options:
- You can keep the ticket until you receive information about the new show dates (the information will arrive no later than March 2021). Then you can trade your current ticket for a new one.
- You can transfer the purchase cost of your ticket to a voucher which can be used for another performance (possibly at Letní Letná Light).
- You can request a refund for the ticket.
We'll be happy if you decide to support the festival by not requesting a refund.
All ticket and voucher owners have been contacted. If you haven't received the message, write to us at firstname.lastname@example.org.
Information for parents who signed up their children for the Letní Letňák and Letňáček PLUS summer camps
Letní Letňák: up-to-date information is available at: https://letniletna.cz/en/letna-for-kids/letni-letnak/
Unfortunately, Letňáček PLUS had to be canceled.
Festival Area Map
A festival area map can be found here (click to show). The festival takes place in the Letenské Sady park between the Kramář Villa and the Hanavský Pavilion. The nearest streets are Gogolova and Na Baště Sv. Tomáše.
How to get there and parking
The closest public transport stops are Chotkovy Sady (trams 2, 12, 18, 20 and 97, a 5-minute walk to the festival area) Hradčanská (metro line A, trams 1, 2, 8, 18, 20, 25, 26, 91, 96 and 97, a 12-minute walk), Sparta (trams 1, 8, 12, 25, 26, 91 and 96, a 15-minute walk).
Parking is available in underground garages opposite the Sparta stadium by the exit from the Blanka tunnel (http://www.garazeletna.cz/ - parking website only in Czech), a 15-minute walk.
Entrance to the festival area and tickets
Entrance to the festival area is free. The festival offers paid shows (most of the performances for adults and children on 4 stages) as well as free ones (selected outdoor performances, workshops, concerts in the bar, and the food area).
The festival program and schedule mark performances as "chapiteau" ("šapitó") or "open-air". Please note, that "open-air" shows are performed on a lawn in the open and there's no seating available. The rules concerning adverse weather can be found here. Shows marked as "chapiteau" ("šapitó") are performed in circus tents. According to the current rules enacted by the Prague Hygiene Authority, it is necessary to keep your nose and mouth covered at indoor performances. We'll do our best for the safety of our visitors and we'll publish updated information about the health situation about a week before the festival.
Box-Office Opening Hours
The Letní Letná Light 2020 festival box office will be open in the following dates and hours. This map shows the box-office location.
August 15, 4pm – 8pm
August 16 – 17, noon – 8pm
August 19 -25, 10am – 10pm
The box office only accepts cash. There's an ATM in the festival area.
Information for Visitors with Handicaps
Tickets for performances can be purchased on our website and from the Colosseum Ticket network (must be picked up in person at one of their sales points – website in Czech only). Reservations are possible until one day before the event.
Tickets must be purchased no later than 3 hours before the performance starts.
- The payment is possible only online with a credit card (also using Masterpass or Twisto) during the festival.
- From August 15th there is box-office open in Letenské sady, ticket can be bought there.
To receive an invoice for bulk purchases, please contact us at email@example.com.
A tax receipt can be downloaded for your account (see "How do I log in?" below). If you need an invoice, please, e‑mail us at firstname.lastname@example.org.
Where do I find my e-Tickets?
After your payment is successfully completed, you will receive an e‑mail with your e‑Tickets as PDF attachments. If you haven't received the e‑mail, please, check your spam folder or search for e‑mails by email@example.com.
If you've already created an account on our website, you can log in by clicking the icon in the top right corner of our website (in mobile version "log in" link in the menu. After succesful login you have to click on the icon once more to open your user account. You can find there your e‑Tickets in the My Purchases section. Your account is created automatically when you purchase tickets. You can log in with your e‑mail address. If you don't log in within 14 days after your account is created, it will be automatically deleted.
Bank transfers take one workday to be processed, so, if you make the payment on Monday, you should receive your e‑Tickets by e‑mail on Tuesday. If you can't find the e‑mail, please, check your spam folder or search for e‑mails by firstname.lastname@example.org.
If you have purchased a ticket online, it is not necessary to print it. You can only have a PDF version on your phone and show the QR code on the display.
How do I log in to my account?
Click on the icon in the top right corner of our website and enter your login information – your e‑mail and your password. If you don't know or don't remember your password, ask for a new one to be sent to you.
After succesful login you have to click on the icon once more to open your user account.
In your account, you can review your past purchases, change your password or sign up for the Circus Fans Club.
Discounts / "Hat" Payments
Discounts for evening's shows
Students of performance and art schools: 25% discount to the base price, applicable only to foreign performances (Voalá and Galapiat companies), only applies to purchases made at the festival box office.
Children under 12 / 5 years: a discounted rate for paid open-air performances.
ZTP card holders (people with disabilities): 50% discount for ticket purchases, available only at the festival box office
ZTP/P card holders (people with disabilities with an assistant): tickets for CZK 100 or with a 50% discount and a 50% discount for their assistant. When booking tickets for people in wheelchairs, please, contact us before the purchase (the capacity is limited due to the technical layout of the various venues) at email@example.com.
Discounts for children's shows
Family Admission: When purchasing 4 tickets for the same performance, the price is reduced to CZK 80 per ticket.
Loyal Fairy-Tale Spectator: After purchasing 8 tickets for children's performances, you can claim 2 tickets for free.
The Family Ticket and Fairy-tale Regular Visitor discounts cannot be combined and can only be applied when buying tickets at the festival box office.
The "hat" contribution
There are several completely free performances at the festival. Their up-to-date list can be found here. If you plan to see one of them and would like to make a voluntary contribution, there are several options which you can find here.
A "hat" contribution is also possible for workshops and creative seminars.
Voucher Purchase and Redemption
Vouchers can be purchased on our website and personally at the box office at Letenske sady. We offer these options of online payment:
- online card
All valid vouchers are extended until September 1, 2021 and all newly purchased vouchers can be redeemed in 2020 or in 2021.
A voucher can only be used for purchases of equal or higher price. If you want to purchase tickets for a lower amount, contact us at firstname.lastname@example.org.
Ticket Returns and Date Changes
No refunds for purchased tickets.
When in doubt whether your payment has been successful or when experiencing other technical issues, please, contact us at email@example.com.